Last updated: October 17, 2026
About OAKMITT
Who operates OAKMITT?
OAKMITT.com is operated by NOVENTRA GLOBAL VENTURES LLC, 1001 S Main St Ste 600, Kalispell, MT 59901, US. Phone: +1 406 496 8345. Email: [email protected]. Support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time. The address is our business mailing address, not a retail store.
Are these official band or artist shirts?
No, unless a product page expressly says the item is official or licensed by a named rights holder. Our products are original designs. We are not affiliated with, endorsed by, or sponsored by any artist, band, label, or publisher. See our Authenticity & Licensing Statement.
Orders and production
When is my order printed?
After you place the order. Every item is made to order. Items are not pulled from a shelf and are not shipped from our mailing address. Our print partner prints the item, then a carrier ships it to the address you entered at checkout.
Can I cancel my order or change my address?
Email us as soon as possible with your order number. Because items are made to order, we cannot cancel or change an order once printing has started, and we cannot change an address once the order has shipped. If you cannot cancel in time, you can still return the item after delivery under our return policy.
How do I pay?
Payments are processed securely by Stripe. We do not store your full card number. The payment options available to you are shown at checkout.
Shipping
How long does delivery take?
Processing takes 3 to 7 business days. After the carrier receives the package, transit is 7 to 10 business days in the United States and 10 to 14 business days to other countries we ship to. A U.S. order typically arrives in 10 to 17 business days, and an international order in 13 to 21 business days. These are estimates, not guaranteed dates. Business days are Monday through Friday, excluding U.S. federal holidays. Details are in our Shipping Policy.
How much is shipping?
Shipping to a United States address is $6.99. Shipping to other countries available at checkout is $12.99. The fee you pay is the fee shown at checkout. We do not add a shipping charge after the order is placed.
Do you ship outside the United States?
Yes, to the countries that appear at checkout. The recipient is responsible for any customs duties, import taxes, or brokerage fees charged by the destination country. These charges are not included in the product price or the shipping fee.
Will I get tracking?
Yes. When the carrier scans the shipment, we email the tracking number to the address used at checkout. Tracking may take one business day to show movement after the label is created. You can also use our Track your order page.
What if my package is lost or late?
If tracking has not updated for 7 business days after the last scan, or the estimated delivery window has passed, email us with your order number. We will open a trace with the carrier. If the carrier confirms the package is lost, we will reprint and reship the order or refund the product price and shipping fee you paid.
Returns and refunds
Can I return an item?
For orders delivered in the United States, yes. You may return a new, unused item within 30 days of the delivery date, whether or not it is defective. It must be unworn, unwashed, undamaged, and in the condition you received it. We do not offer exchanges. Email us within 30 days and we will send a prepaid return label that you can download and print. Return shipping is free and there is no restocking fee.
Can I return an order delivered outside the United States?
Our return policy covers orders delivered in the United States. If an order delivered elsewhere arrives defective or misprinted, email us with your order number and a photo, and we will review it.
When will I get my refund?
After we receive the return and confirm it meets the conditions above, we refund the item price, any sales tax charged on it, and the shipping fee you paid for that item, to your original payment method. Refunds are processed within 10 days after we receive the item. Your bank may take additional time to post the credit. See our Refund and Returns Policy.
What if my shirt arrives damaged or misprinted?
Email us within 30 days of delivery with your order number and a photo of the problem. The return is free, and the refund follows the same 10-day processing time. We do not replace items with exchanges.
Products
How do I choose my size?
Each product page includes a size chart in the product images. If you are between sizes, check the chart measurements against a shirt you already own.
Why does the color look slightly different from the photo?
Photos are mockups. Screens and the printing process can shift color slightly. The design, placement, and garment color are the ones named on the product page.
How do I care for my shirt?
Turn the shirt inside out before washing. Machine wash cold with like colors on a gentle cycle, tumble dry on low heat, and avoid ironing directly on the printed graphic. The care instructions on each product page apply to that item.
Contact
How do I contact you?
Email [email protected] or call +1 406 496 8345 during support hours. Include your order number. We reply to emails within one business day during support hours.