Last updated: October 17, 2026
OAKMITT.com is operated by NOVENTRA GLOBAL VENTURES LLC. This policy explains where we ship, what shipping costs, and how long an order takes.
Every item is made to order. Items are printed by our print partner after you place the order and shipped to the address you enter at checkout. They are not stocked at, and are not shipped from, our business mailing address.
Processing time
Processing takes 3 to 7 business days. This includes order review, printing, and handoff to the carrier. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays start processing on the next business day.
Shipping rates and transit time
Transit time starts after the order is handed to the carrier. It does not include the processing time above.
| Destination | Shipping fee | Transit time | Typical total (processing + transit) |
|---|---|---|---|
| United States | $6.99 | 7–10 business days | 10–17 business days |
| All other countries we ship to | $12.99 | 10–14 business days | 13–21 business days |
Delivery times are estimates, not guaranteed delivery dates. Carrier delays, customs inspections, weather, and peak seasons can add time.
The shipping fee shown at checkout is the fee you pay. We do not add a shipping charge after the order is placed. Prices are in U.S. dollars. Applicable sales tax is calculated at checkout where we are required to collect it.
Where we ship
We ship to the United States and to other countries available at checkout. If a country is not listed at checkout, we do not ship there. We do not ship to P.O. boxes unless the carrier option at checkout accepts them.
Customs, duties, and taxes
For orders shipped outside the United States, the recipient is responsible for any customs duties, import taxes, or brokerage fees charged by the destination country. These charges are not included in the product price or the shipping fee. We do not control customs processing time.
Tracking
When the carrier scans the shipment, we email the tracking number to the address used at checkout. Tracking may take one business day to show movement after the label is created. You can also check your order on our Track your order page.
Split shipments
If an order contains more than one item, items may ship separately as each one finishes production. You will not be charged an extra shipping fee for that split.
Address accuracy
You are responsible for entering a complete, deliverable address. If a package is returned to us because of an incorrect or incomplete address, we can reship it after we receive the return, and you pay the shipping fee for the reshipment. We are not responsible for packages the carrier marks as delivered to the address you provided. If you need to correct an address, email us right away with your order number. Because items are made to order, we cannot change an address once the order has shipped.
Lost or delayed packages
If tracking has not updated for 7 business days after the last scan, or the estimated delivery window has passed, email [email protected] with your order number. We will open a trace with the carrier. If the carrier confirms the package is lost, we will reprint and reship the order or refund the product price and the shipping fee you paid.
Damaged or incorrect items
If your order arrives damaged, misprinted, or not as ordered, please see our Refund and Returns Policy.
Contact us
NOVENTRA GLOBAL VENTURES LLC
OAKMITT
1001 S Main St Ste 600, Kalispell, MT 59901, US
Phone: +1 406 496 8345
Email: [email protected]
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time