Last updated: October 17, 2026

OAKMITT.com is operated by NOVENTRA GLOBAL VENTURES LLC (“OAKMITT,” “we,” “us”). Every item is printed to order by our print partner after you check out. This policy explains when you can return an item and how refunds work.

Return eligibility

  • We accept returns of both defective and non-defective items for orders delivered in the United States.
  • You must request the return within 30 days of the delivery date.
  • The item must be new: unworn, unwashed, unused, and undamaged, in the same condition you received it.
  • We do not offer exchanges. If you want a different size, color, or design, return the item for a refund and place a new order.

How to return an item (by mail)

  1. Email [email protected] within 30 days of delivery. Include your order number and the reason for the return. If the item is defective, damaged, misprinted, or not what you ordered, please attach a clear photo.
  2. We will email you a prepaid return label as a file you can download and print. We reply within one business day, Monday–Friday.
  3. Pack the item, attach the printed label, and hand the package to the carrier shown on the label.

Please use only the label we send. Do not ship a return to our mailing address: it is a business mailing address, not a warehouse. Returns sent without our label may not be processed.

Return shipping and fees

  • Return shipping is free through the prepaid label we provide.
  • There is no restocking fee.

Refunds

After we receive your return and confirm it meets the conditions above, we refund the price of the returned item, any sales tax charged on it, and the shipping fee you paid for that item. The refund goes to your original payment method.

Refunds are processed within 10 days after we receive the return. Your bank or card issuer may need additional time to show the credit. We email you when the refund is issued.

Defective, damaged, misprinted, or incorrect items

If your order arrives with a print or manufacturing defect, is damaged, or is not the item you ordered, email [email protected] within 30 days of delivery with your order number and a photo of the problem. The return is free and the refund follows the same process and 10-day processing time described above. We do not replace items with exchanges.

Items we cannot accept

  • Items worn, washed, used, or damaged after delivery
  • Return requests made more than 30 days after the delivery date
  • Items shipped back without a return label from us
  • Orders delivered outside the United States are not covered by this return policy. If such an order arrives defective or misprinted, email us and we will review it.

Cancellations and address changes

If you need to cancel an order or fix a shipping address, email us as soon as possible with your order number. Because items are made to order, we cannot cancel or change an order once printing has started. In that case you may still return the item after delivery under this policy.

Lost or delayed packages

For packages that are lost or delayed in transit, please see our Shipping Policy.

Contact us

NOVENTRA GLOBAL VENTURES LLC
OAKMITT
1001 S Main St Ste 600, Kalispell, MT 59901, US
Phone: +1 406 496 8345
Email: [email protected]
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time